Almost without exception, organisations are highly reliant on a wide variety of vendors. Outside vendors provide the hardware, software, managed services and resources that drive most outsourced and co-sourced functions within a business.

Most good businesses are aware that a cooperative and amicable relationship are necessary to extract the most value out from vendor relationships, while applying good management practices that ensure that the vendor is performing up to expectations and meeting committed service levels. This can be challenging as a wide variety of vendors must be managed.

The complex nature of projects requires effective communication not only to internal resources but to resources belonging to that of a vendor. Effective project deliver requires vendors to be as much a part of the process as internal staff. Conventional tools however fail to support this intricate web of resources. Communicating requirements tends to be left to individuals which if done lightly or without sufficient checks and balances can be disastrous to the bottom line.

Deffinity recognises the importance that vendors place in project delivery and have integrated a view that provides vendors access to the portal so they feel an integral part of your business. Here they can respond to tenders, update tasks allocated to them, maintain their catalogue of services and manage their company profile. Deffinity helps to track vendor performance over time so that your business only uses the top performing vendors and removes those that underachieve.